Returns are valid for 14 calendar days after delivery. This date will be the one recorded on the delivery documents. The item, form and purchase invoice must be sent to the following address:
The Code Place
Carretera de Fuencarral 16
28108 Alcobendas MADRID
The item must be in its original condition and packaging and include all of its accessories and tags. Items not meeting these requirements or that have been worn will not be returned or exchanged. All items will be inspected upon their return. The customer will bear any charges associated with the return or exchange of an item. The Code will not accept any item paid for on delivery. Following confirmation of a defective item or a shipping error, the customer will receive a refund proportional to the amount paid for the shipping and return of the item. The item is the customer’s responsibility until arriving and we therefore recommend using a certified and secure shipping method. Customers should also keep the mail slip until the item is received in our office.
IMPORTANT: NO RETURNS OR EXCHANGES WILL BE ACCEPTED AFTER DEAD LINE DATE
If you believe the item(s) that you have received are defective, please contact us o firstname.lastname@example.org in the next 48h after delivery. Once we have reviewed your claim, we will proceed with the exchange of the defected item for a new piece. In the event that the ítem is no longer available, we will process the refund for the entire order within 2 business days.
We recommend that you include the below details when you e-mail us:
• Your order number
• A description of the defect
• Photo(s) showing the defect